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Disclaimer
Each certification is mapped to the National Cybersecurity Workforce Framework (NCWF). The Framework organizes cybersecurity into seven high-level Categories, each comprised of several specialty areas, work roles, knowledge, skills, abilities, and tasks. These seven high-level Categories are aligned directly to the CCE® Program’s certification Concentration Areas. Candidates often prepare for an exam by using a variety of resources that familiarize them with the authoritative sources and the exam’s concentration area.
Third-party products and services, including course instructors have helped many candidates to close knowledge and skill gaps. Lunarline does not endorse any particular provider and encourages candidates to use a variety of tools and resources that will enhance their understanding of relevant principles and the exam’s concentration area.
Certification Description
Successful completion of this exam will demonstrate a candidates ability to understand and satisfy customer’s needs in terms of cost, quality, and timeliness; minimize administrative operating costs; conduct business with integrity, fairness, and openness; and fulfill other public policy objectives effectively as pertaining to contracts with of security and/or cybersecurity.
The candidate shall demonstrate their knowledge and understanding of the Contracting Officer, the Contracting Officer’s Technical Representative, and the Federal Acquisition Regulation System.
Authoritative Sources
- NIST SP 800-35 – Guide to Information Technology Security Services
- NIST SP 800-36 – Guide to Selecting Information Technology Security Products
- DoD 5220.22-M National Industrial Security Program Operating Manual
- Title 48 of the Code of Federal Regulations
- NIST SP 800-53 Rev. 4 – Security and Privacy Controls for Federal Information Systems and Organizations
Requirements
Candidates must possess at least 3 years of experience in contracting in order to obtain the expert level credential. The associate level credential will be awarded to those who pass the exam, but do not have the required experience. The credential can be elevated to expert level upon attaining the required experience. Simply email [email protected] to start the experience verification process.
Mapping to the NICE Framework
NICE Work Role Name:
Technical Support Specialist
NICE Framework Category
CCE® Concentration Area:
Operate and Maintain (OM)
NICE Specialty Area:
Customer Service and Technical Support (STS)
NICE Work Role ID:
OM-STS-001
OPM Code | DCWF Code:
411
NICE Work Role Description:
Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
Lunarline Training Courses:
*Read our disclaimer
Disclaimer
Independence: The Lunarline SCS Training Program and Certification Program are independent from one another. Although they may target the same NICE category, specialty area, work role, and/or authoritative sources, certification exams are not based on any SCS training. Taking SCS training is NOT required and Lunarline does not guarantee that an individual will pass nor have any advantage based on participation with SCS training. The following training offerings are intended to show linkage only to the same NICE category, and not linkage to the certification or exam content.
Continuing Education: The Lunarline SCS Training Program and other third-party vendors offer activities, products and services across the country that qualify as Professional Development Credits (PDCs) that target the same NICE category, specialty area, work role, and/or authoritative sources as our certifications. We encourage candidates to use a variety of tools and resources that will enhance their understanding of relevant principles and reflect their learning styles and needs.
- Technical Support Specialist (OM104-RBT)
Share Certified Expert Technical Specialist (CETS)℠