Operate and Maintain (OM) NICE Specialty Areas
Data Administration (DTA)
Develops and administers databases and/or data management systems that allow for the storage, query, protection, and utilization of data.
NICE Work Role Name:
Database Administrator
NICE Work Role ID:
OM-DTA-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Administers databases and/or data management systems that allow for the secure storage, query, protection, and utilization of data.
Courses +
- Database Administrator (OM101-RBT)
- Database Administrator - RBT - WBT (OM001-WBT)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
NICE Work Role Name:
Data Analyst
NICE Work Role ID:
OM-DTA-002
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Examines data from multiple disparate sources with the goal of providing security and privacy insight. Designs and implements custom algorithms, workflow processes, and layouts for complex, enterprise-scale data sets used for modeling, data mining, and research purposes.
Courses +
- Data Analyst (OM102-RBT)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Knowledge Management (KMG)
Manages and administers processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
NICE Work Role Name:
Knowledge Manager
NICE Work Role ID:
OM-KMG-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
Courses +
- Knowledge Manager (OM103-RBT)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Customer Service and Technical Support (STS)
Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty.
NICE Work Role Name:
Technical Support Specialist
NICE Work Role ID:
OM-STS-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
Courses +
- Technical Support Specialist (OM104-RBT)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Network Services (NET)
Installs, configures, tests, operates, maintains, and manages networks and their firewalls, including hardware (e.g., hubs, bridges, switches, multiplexers, routers, cables, proxy servers, and protective distributor systems) and software that permit the sharing and transmission of all spectrum transmissions of information to support the security of information and information systems.
NICE Work Role Name:
Network Operations Specialist
NICE Work Role ID:
OM-NET-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Plans, implements, and operates network services/systems, to include hardware and virtual environments.
Courses +
- Network and Packet Analysis (OM207)
- Network Operations Specialist (OM105-RBT)
- System Exploits and Intrusion Detection (AN211)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Systems Administration (ADM)
Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Manages accounts, firewalls, and patches. Responsible for access control, passwords, and account creation and administration.
NICE Work Role Name:
System Administrator
NICE Work Role ID:
OM-ADM-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
Courses +
- Implementing and Securing Your Virtual Environment (OM112)
- Implementing and Securing Your Virtual Environment - WBT (OM012-WBT)
- Securing Wireless Networks (OM210)
- System Administration and Development (OM267)
- System Administrator (OM201-RBT)
- Windows System Security Auditing (OM208)
- Windows System Security Auditing - SP (OM208-SP)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Systems Analysis (ANA)
Studies an organization’s current computer systems and procedures, and designs information systems solutions to help the organization operate more securely, efficiently, and effectively. Brings business and information technology (IT) together by understanding the needs and limitations of both.
NICE Work Role Name:
Systems Security Analyst
NICE Work Role ID:
OM-ADM-001
NICE Category:
Operate and Maintain (OM)
NICE Work Role Description:
Responsible for the analysis and development of the integration, testing, operations, and maintenance of systems security.
Courses +
- Implementing and Securing Your Virtual Environment (OM112)
- Implementing and Securing Your Virtual Environment - WBT (OM012-WBT)
- Insider Threat Awareness - WBT (AN002-WBT)
- System Administration and Development (OM267)
- System Exploits and Intrusion Detection (AN211)
- Systems Security Analyst (OM202-RBT)
Certifications +
KNOWLEDGE, SKILLS, ABILITIES - A series of narrative statements that are required when applying to United States Federal government job openings. KSAs are used to determine, along with résumés, who the best applicants are when several candidates qualify for a job.
Share the Operate and Maintain (OM) Specialty Areas